Sales Policy

Effective Date: November 27, 2024

Welcome to Thoramavel Children’s Toy Store, where every child’s imagination comes to life! By shopping with us, you agree to the terms outlined in our Sales Policy. This policy is designed to ensure transparency and provide you with a smooth and delightful shopping experience. If you have any questions, please contact us at 703-613-2249 or email us at info@thoramavel.com.

Visit us online at https://thoramavel.com/ to browse our vast collection of toys designed to entertain, educate, and inspire children of all ages.

1. Ordering Process

a. Placing Orders

  • Customers can place orders through our website, https://thoramavel.com/, or visit our store at 2789 Cabell Avenue, Delphi Falls, New York, United States.
  • Ensure all details entered during checkout (such as shipping address and contact information) are accurate to avoid delays.

b. Order Confirmation

  • Once an order is placed, you will receive a confirmation email with order details, payment receipt, and tracking information.
  • If you do not receive an email, please check your spam folder or contact us directly.

2. Payment Options

We accept the following payment methods:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Gift Cards and Store Credits

All transactions are securely processed to protect your personal information. Please refer to our Privacy Policy for further details.

3. Pricing Policy

a. Transparent Pricing

b. Promotions and Discounts

  • Thoramavel offers occasional sales, discounts, and promotional events. Ensure to subscribe to our newsletter to stay updated. Promotions cannot be combined with other offers unless explicitly stated.

c. Pricing Errors

  • In the event of a pricing error, we reserve the right to cancel or modify orders. Customers will be notified promptly.

4. Shipping and Delivery

a. Domestic Shipping

  • We offer standard, expedited, and express shipping within the United States. Delivery timelines and costs are outlined during checkout.

b. International Shipping

  • Thoramavel ships to select countries. Customers are responsible for any customs duties or additional fees incurred.

c. Tracking Your Order

  • A tracking link will be provided once your order has been dispatched. Monitor your order’s status directly via the provided link.

5. Returns and Exchanges

Our return policy allows customers to return eligible products within 30 days of purchase. To learn more, visit our detailed Return Policy.

6. Product Availability

a. Stock Levels

  • Thoramavel strives to maintain accurate inventory levels. However, certain high-demand items may occasionally go out of stock.

b. Backorders

  • For unavailable products, you may opt for a backorder. We will notify you once the item is restocked and ready for shipment.

7. Gift Cards and Store Credits

  • Thoramavel gift cards are available for purchase online. These are non-refundable and can only be redeemed at https://thoramavel.com/.
  • Store credits issued for refunds can be used toward future purchases.

8. Cancellations and Modifications

a. Cancelling Orders

  • Customers can cancel orders before shipment by contacting our customer service team at 703-613-2249 or info@thoramavel.com.

b. Modifications

  • Changes to orders, such as shipping details or product quantities, must be requested within 24 hours of order placement.

9. Customer Support

For assistance with your orders, product inquiries, or any concerns, please reach out:

  • Phone: 703-613-2249
  • Email: info@thoramavel.com
  • Visit us in-store at 2789 Cabell Avenue, Delphi Falls, New York

10. Terms of Sale

By purchasing from Thoramavel, you agree to our Terms and Conditions and this Sales Policy.

Thank you for choosing Thoramavel Children’s Toy Store, where playtime meets creativity and quality. Explore our magical world of toys at https://thoramavel.com/!