Return Policy

Effective Date: November 27, 2024

At Thoramavel Children’s Toy Store, your satisfaction is our top priority. We are committed to providing high-quality products that delight children and meet the expectations of parents. If, for any reason, you are not completely satisfied with your purchase, we’re here to help.

For more information, visit us online at https://thoramavel.com/ or contact us directly:

1. Items Eligible for Return

We accept returns on the following conditions:

  1. Timeframe: Items must be returned within 30 days of the delivery date.
  2. Condition: Items must be in their original packaging, unused, and in resalable condition.
  3. Proof of Purchase: A receipt or order confirmation must be provided.

2. Non-Returnable Items

Certain items are not eligible for return, including:

  • Products marked as “Final Sale.”
  • Customized or personalized items.
  • Used, damaged, or items not in original packaging.
  • Gift cards.

3. Return Process

Step 1: Initiate the Return

  • Contact our Customer Service Team at info@thoramavel.com or call us at 703-613-2249 to request a return authorization.

Step 2: Package Your Item

  • Place the item(s) in their original packaging along with the receipt or proof of purchase.

Step 3: Ship the Item

  • Use the return label provided by our team (if applicable) and send the package to:
    Thoramavel Children’s Toy Store
    2789 Cabell Avenue, Delphi Falls, New York, United States

4. Refund Policy

Once we receive your return, we will inspect it and notify you of the status:

  • Approved Returns: A refund will be issued to your original payment method within 7-10 business days.
  • Partial Refunds: Items returned with signs of wear or incomplete packaging may qualify for partial refunds at our discretion.

Shipping fees are non-refundable unless the return is due to our error (e.g., wrong or defective item).

5. Exchanges

  • Items can be exchanged for the same product or a different item of equal value.
  • Exchanges are subject to stock availability.

6. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at info@thoramavel.com with your order number and photos of the issue. We will replace the item or issue a full refund, including shipping fees.

7. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  • Check your bank or credit card statement.
  • Contact your financial institution; processing times may vary.
  • If the issue persists, reach out to us at info@thoramavel.com.

8. Return Shipping Costs

  • For returns due to buyer’s change of mind, the customer is responsible for return shipping costs.
  • For returns due to damaged, defective, or incorrect items, Thoramavel will cover the shipping costs.

9. International Returns

For orders outside the United States, please contact our support team at info@thoramavel.com for specific return instructions.

Contact Us

If you have any questions regarding our Return Policy, please don’t hesitate to contact us:

Thank you for choosing Thoramavel Children’s Toy Store. We appreciate your trust and are here to make your shopping experience worry-free!